Lori Duvall, Director of Operations, spoke of the challenges that come with managing over 30 buses. “Did this bus cross state lines or not? Does it require paperwork for interstate taxes?”
BEST Transportation’s chauffeur development manager also had his hands full coaching drivers on good driving behavior like gentle acceleration and taking safe turns.
To top it off, Lori felt they were losing business when she wasn’t able to accommodate customers that were looking for last minute pickups.
In spite of these challenges, Lori wasn’t actively seeking a fleet management solution. But that quickly changed when she saw a demo of IntelliHub® (our web-based software) at a trade show.
Lori laughed as she relayed a story about how IntelliHub® was able to act as a witness for her company in a dispute with a customer. A woman had called to complain that the chauffeur who picked her up had added time to the trip ticket. When Lori’s team looked at the report, they were able to determine exactly when the driver arrived, when he put the vehicle into park, and when he left.
Lori also spoke of how smoothly everything went on-boarding the equipment. “The lady assigned to it (Nia) was right on it.”
Turning to service, Lori commented, “the ease and reliability when we have issues – we get answers right away. So many times in the past it’s been a struggle. We just can’t afford to wait a week.”
Lori concluded by saying, “Forward Thinking’s solution is the best system we’ve ever worked with. With the ELD mandate approaching this December, we will have to coordinate so that the driver and vehicle are on the same page. Our drivers are just waiting for me to tell them what to do on it.”