{"id":5871,"date":"2022-09-27T11:43:27","date_gmt":"2022-09-27T15:43:27","guid":{"rendered":"https:\/\/staging-ftsgpscom.kinsta.cloud\/?post_type=knowledge&p=5630"},"modified":"2025-12-01T13:37:23","modified_gmt":"2025-12-01T18:37:23","slug":"al11-pasos-basicos-para-la-resolucion-de-problemas","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/es\/support\/al11-basic-troubleshooting-steps\/","title":{"rendered":"Soluci\u00f3n de problemas de conectividad GPS ATrack AL11"},"content":{"rendered":"

Este documento pretende ayudar a los usuarios a solucionar problemas de conectividad GPS entre un ATrack AL11 e IntelliHub. Si estos pasos de soluci\u00f3n de problemas no resuelven el problema, por favor env\u00ede un ticket utilizando el enlace CREAR TICKET en la parte inferior de la p\u00e1gina.<\/h2>\n\n\n\n

NOTA<\/strong>: Si no tiene la experiencia t\u00e9cnica con instalaciones de dispositivos telem\u00e1ticos necesaria para completar estos pasos de soluci\u00f3n de problemas, no interact\u00fae ni modifique la instalaci\u00f3n del dispositivo. En su lugar, p\u00f3ngase en contacto con el servicio de asistencia de FTS. Podemos ayudarle a programar la visita de un t\u00e9cnico a su veh\u00edculo a trav\u00e9s de nuestra red nacional de instaladores.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Primer paso<\/h3>\n\n\n\n
    \n
  • Compruebe que el veh\u00edculo se encuentra en una zona con buena cobertura.<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un edificio con tejado o laterales met\u00e1licos?<\/li>\n\n\n\n
  • \u00bfEl veh\u00edculo est\u00e1 en un aparcamiento subterr\u00e1neo o en un garaje?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el dispositivo instalado en una zona del veh\u00edculo rodeada u oculta por metal?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un lugar remoto donde la se\u00f1al puede interrumpirse?<\/li>\n<\/ul>\n\n\n\n

    Si el veh\u00edculo se encuentra en una zona con buena cobertura, siga paso 2<\/strong>.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Paso 2<\/h3>\n\n\n\n
      \n
    • Compruebe que el dispositivo AL11 recibe alimentaci\u00f3n.<\/li>\n\n\n\n
    • \u00bfEst\u00e1 encendido el veh\u00edculo?<\/li>\n\n\n\n
    • \u00bfEst\u00e1 bien conectado el aparato?\n
        \n
      • Para instalaciones cableadas: \u00bfLos cables constantes y de encendido suministran corriente?<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • \u00bfSe ha fundido alg\u00fan fusible del veh\u00edculo?<\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n

        Paso 3<\/h3>\n\n\n\n

        Verifique qu\u00e9 combinaci\u00f3n de luces LED est\u00e1n encendidas y en qu\u00e9 estado (por ejemplo, intermitente o estable).
        Los iconos se muestran en el siguiente diagrama.<\/p>\n\n\n

        \n
        \"\"<\/figure>\n<\/div>\n\n\n
        <\/div>\n\n\n\n

        Confirme el estado correcto del LED de alimentaci\u00f3n<\/h4>\n\n\n\n
        LED verde (alimentaci\u00f3n)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
        S\u00f3lido<\/td>Dispositivo receptor de energ\u00eda<\/td>Estado normal. Contin\u00fae con el estado del LED GPS.<\/td><\/tr>
        Parpadeo<\/td>Dispositivo en modo de reposo \/ funcionando con bater\u00eda de reserva<\/td>Encienda el encendido. Si el LED se enciende, proceda con Estado del LED GPS<\/strong>Si no es as\u00ed, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
        Parpadeo lento<\/td>P\u00e9rdida de alimentaci\u00f3n externa, funciona con bater\u00eda de reserva<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS<\/td><\/tr>
        Fuera de<\/td>El aparato no recibe alimentaci\u00f3n<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmar el estado correcto del LED GPS<\/h4>\n\n\n\n
        LED rojo (GPS)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
        S\u00f3lido<\/td>Conectado a la red GPS<\/td>Estado normal<\/td><\/tr>
        Parpadeo<\/td>En busca de la conexi\u00f3n<\/td>Si la soluci\u00f3n de problemas en Primer paso <\/strong>y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
        Fuera de<\/td>M\u00f3dulo GPS OFF<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirme el estado correcto del LED de red<\/h4>\n\n\n\n
        LED azul (red)<\/th>Estado<\/th><\/th><\/tr><\/thead>
        S\u00f3lido<\/td>Conectado a la red<\/td>No es necesario adoptar ninguna otra medida.<\/td><\/tr>
        Parpadeo lento<\/td>B\u00fasqueda de redes<\/td>Si la soluci\u00f3n de problemas en Primer paso<\/strong> y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
        Parpadeo continuo<\/td>Error PIN SIM<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS<\/td><\/tr>
        Fuera de<\/td>M\u00f3dulo de red apagado<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

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