{"id":5873,"date":"2022-09-27T12:39:06","date_gmt":"2022-09-27T16:39:06","guid":{"rendered":"https:\/\/staging-ftsgpscom.kinsta.cloud\/?post_type=knowledge&p=5641"},"modified":"2025-12-01T15:06:46","modified_gmt":"2025-12-01T20:06:46","slug":"ax11-pasos-basicos-para-la-resolucion-de-problemas","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/es\/support\/ax11-basic-troubleshooting-steps\/","title":{"rendered":"Soluci\u00f3n de problemas de conectividad GPS ATrack AX11"},"content":{"rendered":"

Este documento pretende ayudar a los usuarios a solucionar problemas de conectividad GPS entre un ATrack AX11 y el IntelliHub. Si estos pasos no resuelven el problema, env\u00ede un ticket utilizando el enlace CREAR TICKET en la parte inferior de la p\u00e1gina.<\/h2>\n\n\n\n

NOTA: Si no tiene la experiencia t\u00e9cnica con instalaciones de dispositivos telem\u00e1ticos necesaria para completar estos pasos de soluci\u00f3n de problemas, no interact\u00fae ni modifique la instalaci\u00f3n del dispositivo. En su lugar, p\u00f3ngase en contacto con el servicio de asistencia de FTS. Podemos ayudarle a programar la visita de un t\u00e9cnico a su veh\u00edculo a trav\u00e9s de nuestra red nacional de instaladores.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Primer paso<\/h3>\n\n\n\n
    \n
  • Compruebe que el veh\u00edculo se encuentra en una zona con buena cobertura.<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un edificio con tejado o laterales met\u00e1licos?<\/li>\n\n\n\n
  • \u00bfEl veh\u00edculo est\u00e1 en un aparcamiento subterr\u00e1neo o en un garaje?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el dispositivo instalado en una zona del veh\u00edculo rodeada u oculta por metal?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un lugar remoto donde la se\u00f1al puede interrumpirse?<\/li>\n<\/ul>\n\n\n\n

    Si el veh\u00edculo se encuentra en una zona con buena cobertura, siga paso 2<\/strong>.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Paso 2<\/h3>\n\n\n\n

    Compruebe que el dispositivo AX11 recibe alimentaci\u00f3n.<\/p>\n\n\n\n

      \n
    • \u00bfEst\u00e1 encendido el veh\u00edculo?<\/li>\n\n\n\n
    • \u00bfEst\u00e1 bien conectado el aparato?<\/li>\n\n\n\n
    • \u00bfEl puerto de diagn\u00f3stico (OBD-II\/JBUS\/RP-1226) del veh\u00edculo suministra corriente?<\/li>\n\n\n\n
    • \u00bfSe ha fundido alg\u00fan fusible del veh\u00edculo?<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      Paso 3<\/h3>\n\n\n\n

      Verifique qu\u00e9 combinaci\u00f3n de luces LED est\u00e1n encendidas y en qu\u00e9 estado (por ejemplo, intermitente o estable).
      Los iconos se muestran en el siguiente diagrama.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirmar el estado correcto del LED OBD<\/h3>\n\n\n\n
      LED verde (ODB\/JBUS)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
      OFF<\/td>Protocolo no encontrado<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      Parpadeo r\u00e1pido<\/td>Conectado correctamente<\/td>No es necesario adoptar ninguna otra medida.<\/td><\/tr>
      Parpadeo lento<\/td>Modo de sue\u00f1o profundo<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirmar el estado correcto del LED GPS<\/h3>\n\n\n\n
      LED azul (GPS)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
      OFF<\/td>GPS Apagado<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      Parpadeo<\/td>En busca de la conexi\u00f3n<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      S\u00f3lido<\/td>GPS conectado<\/td>No es necesario adoptar ninguna otra medida.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirme el estado correcto del LED de red<\/h3>\n\n\n\n
      LED ROJO (Red GSM)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
      OFF<\/td>Sin conexi\u00f3n<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      Parpadeo<\/td>B\u00fasqueda de se\u00f1ales<\/td>Si la soluci\u00f3n de problemas en Primer paso<\/strong> y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      S\u00f3lido<\/td>Red conectada<\/td>No es necesario adoptar ninguna otra medida.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

      <\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[185],"class_list":["post-5873","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-atrack-ax11"],"acf":[],"yoast_head":"\nTroubleshooting ATrack AX11 GPS Connectivity Issues - Forward Thinking Systems<\/title>\n<meta name=\"description\" content=\"Troubleshooting GPS connectivity issues between an ATrack AX11 and IntelliHub, including OBD, JBUS, GPS, and network LED statuses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/es\/soporte\/ax11-pasos-basicos-para-la-resolucion-de-problemas\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting ATrack AX11 GPS Connectivity Issues - 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