{"id":7868,"date":"2023-09-18T16:35:02","date_gmt":"2023-09-18T20:35:02","guid":{"rendered":"https:\/\/www.ftsgps.com\/?post_type=knowledge&p=7868"},"modified":"2023-10-24T17:25:49","modified_gmt":"2023-10-24T21:25:49","slug":"fleetcam-aio-2022-non-reporting-troubleshooting","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/es\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/","title":{"rendered":"FleetCam AlI-In-One (2022) resoluci\u00f3n de problemas sin informes"},"content":{"rendered":"

El objetivo de esta gu\u00eda es ayudar a los usuarios a solucionar problemas de conexi\u00f3n entre una FleetCam All-In-One y el Intellihub. Esta gu\u00eda es aplicable a la FleetCam Essential (2022), FleetCam Pro (2022) y todas las variantes Road-Only. Si estos pasos no resuelven el problema, env\u00ede un ticket utilizando el enlace CREAR TICKET en la parte inferior de la p\u00e1gina.<\/h2>\n\n\n\n
<\/div>\n\n\n\n

Paso 1 (Localizaci\u00f3n del veh\u00edculo)<\/h3>\n\n\n\n

Compruebe que el veh\u00edculo se encuentra en una zona con buena cobertura.<\/p>\n\n\n\n

    \n
  • \u00bfEst\u00e1 el veh\u00edculo en un edificio con techo o laterales met\u00e1licos?<\/li>\n\n\n\n
  • \u00bfEl veh\u00edculo est\u00e1 en un aparcamiento subterr\u00e1neo o en un garaje?<\/li>\n\n\n\n
  • \u00bfSe encuentra el veh\u00edculo en un lugar remoto donde se puede interrumpir la se\u00f1al?<\/li>\n<\/ul>\n\n\n\n

    <\/p>\n\n\n\n

    Si el veh\u00edculo se encuentra en una zona con buena cobertura y el dispositivo no recibe alimentaci\u00f3n, contin\u00fae con PASO 2<\/strong> para verificar por qu\u00e9 no recibe corriente.<\/p>\n\n\n\n

    Si el veh\u00edculo se encuentra en una zona con buena cobertura y el dispositivo recibe alimentaci\u00f3n, contin\u00fae con PASO 3<\/strong> para comprobar los LED.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Paso 2 (Potencia)<\/h3>\n\n\n\n

    Verifique por qu\u00e9 el dispositivo no recibe alimentaci\u00f3n:<\/p>\n\n\n\n

      \n
    • \u00bfEst\u00e1 encendido el veh\u00edculo?<\/li>\n\n\n\n
    • \u00bfEst\u00e1 bien conectado el aparato?\n
        \n
      • Hay tres casos en los que se puede desconectar la alimentaci\u00f3n:
        - Conexi\u00f3n del cable OBD-II\/JBUS\/Hardwire al veh\u00edculo.
        - Caja de alimentaci\u00f3n vinculada al tipo de conexi\u00f3n por cable (OBD-II\/JBUS\/Hardwire).
        - Conexi\u00f3n MDVR a la caja de alimentaci\u00f3n.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Compruebe si hay da\u00f1os en el cableado de las conexiones anteriores.
        (Si los cables est\u00e1n da\u00f1ados, ponte en contacto con el servicio de asistencia para que los sustituyan).<\/li>\n\n\n\n
      • \u00bfEl puerto de diagn\u00f3stico (OBD-II\/JBUS) del veh\u00edculo suministra corriente?
        (Para instalaciones cableadas: \u00bfLos cables de constante y de encendido suministran corriente?)<\/li>\n\n\n\n
      • \u00bfSe ha fundido alg\u00fan fusible del veh\u00edculo?<\/li>\n<\/ul>\n\n\n\n

        Si los fusibles est\u00e1n intactos, el cableado no est\u00e1 da\u00f1ado y el dispositivo sigue sin recibir corriente, ponte en contacto con el servicio de asistencia t\u00e9cnica e ind\u00edcales los pasos que has seguido para solucionar el problema.<\/p>\n\n\n\n

        Si el aparato tiene corriente, pase a PASO 3<\/strong> para comprobar los LED.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        Paso 3 (estado de la luz LED)<\/h3>\n\n\n\n

        Verifique qu\u00e9 combinaci\u00f3n de luces LED est\u00e1n encendidas y en qu\u00e9 estado (por ejemplo, intermitente o estable).<\/p>\n\n\n\n

        Los iconos se muestran en el siguiente diagrama. (Tanto la FleetCam Essential como la Pro comparten la misma disposici\u00f3n de los LED).<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirme el estado correcto del LED de alimentaci\u00f3n<\/h3>\n\n\n\n
        LED verde (alimentaci\u00f3n)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
        S\u00f3lido<\/td>Dispositivo receptor de energ\u00eda<\/td>Estado normal. Contin\u00fae con el estado del LED GPS.<\/td><\/tr>
        Fuera de<\/td>El aparato no recibe alimentaci\u00f3n<\/td>Si la soluci\u00f3n de problemas en Paso 2 <\/strong>no ha resuelto el problema y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirme el estado correcto del LED GPS - Icono de Sat\u00e9lite<\/h3>\n\n\n\n
        LED ROJO (GPS)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
        Fuera de<\/td>Estado normal<\/td>Estado normal. Contin\u00fae con el estado del LED de red.<\/td><\/tr>
        En<\/td>En busca de la conexi\u00f3n<\/td>Si la soluci\u00f3n de problemas en Primer paso <\/strong>no ha resuelto el problema y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirme el estado correcto del LED de red<\/h3>\n\n\n\n
        LED ROJO (Red)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
        Fuera de<\/td>Conectado a la red<\/td>Estado normal. Pasar a Paso 4<\/strong>.<\/td><\/tr>
        En<\/td>En busca de la conexi\u00f3n<\/td>Si la soluci\u00f3n de problemas en Primer paso <\/strong>no ha resuelto el problema y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

        *Los estados de Wi-Fi y LED de alarma no son relevantes para la resoluci\u00f3n de problemas.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        Paso 4<\/h3>\n\n\n\n

        Aseg\u00farese de que la tarjeta SIM est\u00e1 bien colocada. Se puede acceder al puerto de la tarjeta SIM con la llave Torx 6 incluida en el kit de hardware de la FleetCam.<\/p>\n\n\n\n

        Si esto no resuelve el problema, la configuraci\u00f3n de conexi\u00f3n de la FleetCam debe verificarse a trav\u00e9s de la aplicaci\u00f3n Titan. P\u00f3ngase en contacto con el servicio de asistencia para obtener las credenciales de Titan.<\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[215,214],"class_list":["post-7868","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-fleetcam-essential","knowledges-fleetcam-pro-2022"],"acf":[],"yoast_head":"\nFleetCam AlI-In-One (2022) non-reporting troubleshooting - Forward Thinking Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/es\/soporte\/fleetcam-aio-2022-non-reporting-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FleetCam AlI-In-One (2022) non-reporting troubleshooting - Forward Thinking Systems\" \/>\n<meta property=\"og:description\" content=\"This guide is intended to help users troubleshoot a FleetCam All-In-One with connection issues between the dash cam and Intellihub.  This guide is applicable to the FleetCam Essential (2022), FleetCam Pro (2022) and all Road-Only variants. 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