{"id":7883,"date":"2023-09-18T18:20:33","date_gmt":"2023-09-18T22:20:33","guid":{"rendered":"https:\/\/www.ftsgps.com\/?post_type=knowledge&p=7883"},"modified":"2025-12-01T15:25:43","modified_gmt":"2025-12-01T20:25:43","slug":"solucion-de-problemas-de-conectividad-suntech-st4500-gps","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/es\/support\/troubleshooting-suntech-st4500-gps-connectivity-issues\/","title":{"rendered":"Soluci\u00f3n de problemas de conectividad GPS Suntech ST4500"},"content":{"rendered":"

Este documento pretende ayudar a los usuarios a solucionar problemas de conectividad GPS entre un Suntech ST4500 y un IntelliHub. Si estos pasos no resuelven el problema, env\u00ede un ticket utilizando el enlace CREAR TICKET en la parte inferior de la p\u00e1gina.<\/h2>\n\n\n\n

NOTA: Si no tiene la experiencia t\u00e9cnica con instalaciones de dispositivos telem\u00e1ticos necesaria para completar estos pasos de soluci\u00f3n de problemas, no interact\u00fae ni modifique la instalaci\u00f3n del dispositivo. En su lugar, p\u00f3ngase en contacto con el servicio de asistencia de FTS. Podemos ayudarle a programar la visita de un t\u00e9cnico a su veh\u00edculo a trav\u00e9s de nuestra red nacional de instaladores.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Primer paso<\/h3>\n\n\n\n
    \n
  • Compruebe que el veh\u00edculo se encuentra en una zona con buena cobertura.<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un edificio con tejado o laterales met\u00e1licos?<\/li>\n\n\n\n
  • \u00bfEl veh\u00edculo est\u00e1 en un aparcamiento subterr\u00e1neo o en un garaje?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el dispositivo instalado en una zona del veh\u00edculo rodeada u oculta por metal?<\/li>\n\n\n\n
  • \u00bfEst\u00e1 el veh\u00edculo en un lugar remoto donde la se\u00f1al puede interrumpirse?<\/li>\n<\/ul>\n\n\n\n

    Si el veh\u00edculo se encuentra en una zona con buena cobertura, siga paso 2<\/strong>.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Paso 2<\/h3>\n\n\n\n

    Compruebe que el dispositivo Suntech ST4500 recibe alimentaci\u00f3n:<\/p>\n\n\n\n

      \n
    • \u00bfEst\u00e1 encendido el veh\u00edculo?<\/li>\n\n\n\n
    • \u00bfEst\u00e1 bien conectado el aparato?<\/li>\n\n\n\n
    • \u00bfEl puerto de diagn\u00f3stico (OBD-II\/JBUS\/RP-1226) del veh\u00edculo suministra corriente?<\/li>\n\n\n\n
    • \u00bfSe ha fundido alg\u00fan fusible del veh\u00edculo?<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      Paso 3<\/h3>\n\n\n\n

      Verifique qu\u00e9 combinaci\u00f3n de luces LED est\u00e1n encendidas y en qu\u00e9 estado (por ejemplo, intermitente o estable).
      Los iconos se muestran en el siguiente diagrama.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Nota:<\/strong> Las luces LED brillan a trav\u00e9s de la carcasa del ST4500. No hay ventanas LED visibles cuando el dispositivo est\u00e1 apagado.<\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Confirmar el estado correcto del LED GPS<\/h3>\n\n\n\n
      LED rojo (alimentaci\u00f3n)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
      Parpadeo lento<\/td>Dispositivo receptor de energ\u00eda<\/td>Estado normal. Contin\u00fae con el estado del LED GPS.<\/td><\/tr>
      Parpadeo r\u00e1pido<\/td>Sin GPS<\/td>Si se ha completado la localizaci\u00f3n de aver\u00edas en el paso 1 y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      Fuera de<\/td>El aparato no recibe alimentaci\u00f3n<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirme el estado correcto del LED de red<\/h3>\n\n\n\n
      LED azul (red)<\/th>Estado<\/th>Siguiente paso<\/th><\/tr><\/thead>
      1 LED parpadeante<\/td>Conectado a la red<\/td>No es necesario adoptar ninguna otra medida.<\/td><\/tr>
      2 LED parpadeante<\/td>B\u00fasqueda de redes<\/td>Si se ha completado la localizaci\u00f3n de aver\u00edas en el paso 1 y el veh\u00edculo se encuentra en una zona con buena cobertura, p\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr>
      4 a 8 Parpadeo r\u00e1pido<\/td>Error de conexi\u00f3n<\/td>P\u00f3ngase en contacto con el servicio de asistencia de FTS.<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[216],"class_list":["post-7883","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-suntech4500"],"acf":[],"yoast_head":"\nTroubleshooting Suntech ST4500 GPS Connectivity Issues - Forward Thinking Systems<\/title>\n<meta name=\"description\" content=\"Troubleshooting GPS connectivity issues between a Suntech ST4500 and IntelliHub, including GPS and network LED statuses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/es\/soporte\/solucion-de-problemas-de-conectividad-suntech-st4500-gps\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Suntech ST4500 GPS Connectivity Issues - 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