{"id":5873,"date":"2022-09-27T12:39:06","date_gmt":"2022-09-27T16:39:06","guid":{"rendered":"https:\/\/staging-ftsgpscom.kinsta.cloud\/?post_type=knowledge&p=5641"},"modified":"2025-12-01T15:06:46","modified_gmt":"2025-12-01T20:06:46","slug":"ax11-etapes-de-depannage-de-base","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/fr\/support\/ax11-basic-troubleshooting-steps\/","title":{"rendered":"D\u00e9pannage des probl\u00e8mes de connectivit\u00e9 du GPS ATrack AX11"},"content":{"rendered":"

Ce document a pour but d'aider les utilisateurs \u00e0 r\u00e9soudre les probl\u00e8mes de connectivit\u00e9 GPS entre un ATrack AX11 et IntelliHub. Si ces \u00e9tapes de d\u00e9pannage ne permettent pas de r\u00e9soudre le probl\u00e8me, veuillez soumettre un ticket en utilisant le lien CREER UN TICKET en bas de la page.<\/h2>\n\n\n\n

Si vous n'avez pas l'exp\u00e9rience technique des installations d'appareils t\u00e9l\u00e9matiques n\u00e9cessaire pour effectuer ces \u00e9tapes de d\u00e9pannage, n'intervenez pas et ne modifiez pas l'installation de l'appareil. Contactez plut\u00f4t l'assistance FTS. Nous pouvons vous aider \u00e0 programmer la visite d'un technicien sur votre v\u00e9hicule gr\u00e2ce \u00e0 notre r\u00e9seau national d'installateurs.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 1<\/h3>\n\n\n\n
    \n
  • V\u00e9rifiez que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne.<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un b\u00e2timent dont le toit ou les parois sont en m\u00e9tal ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un parking souterrain ou dans un garage ?<\/li>\n\n\n\n
  • Le dispositif est-il install\u00e9 dans une zone du v\u00e9hicule qui est entour\u00e9e ou dissimul\u00e9e par du m\u00e9tal ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un endroit \u00e9loign\u00e9 o\u00f9 le signal peut \u00eatre interrompu ?<\/li>\n<\/ul>\n\n\n\n

    Si le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, continuez \u00e0 suivre les instructions suivantes \u00e9tape 2<\/strong>.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    \u00c9tape 2<\/h3>\n\n\n\n

    V\u00e9rifiez que le terminal AX11 est aliment\u00e9 en \u00e9lectricit\u00e9.<\/p>\n\n\n\n

      \n
    • Le v\u00e9hicule est-il sous tension ?<\/li>\n\n\n\n
    • L'appareil est-il correctement connect\u00e9 ?<\/li>\n\n\n\n
    • Le port de diagnostic (OBD-II\/JBUS\/RP-1226) du v\u00e9hicule est-il aliment\u00e9 ?<\/li>\n\n\n\n
    • Des fusibles ont-ils saut\u00e9 dans le v\u00e9hicule ?<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      \u00c9tape 3<\/h3>\n\n\n\n

      V\u00e9rifier quelle combinaison de voyants LED est allum\u00e9e et dans quel \u00e9tat (par exemple, clignotant ou stable).
      Les ic\u00f4nes sont pr\u00e9sent\u00e9es dans le diagramme ci-dessous.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirmer l'\u00e9tat correct de la DEL OBD<\/h3>\n\n\n\n
      LED verte (ODB\/JBUS)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
      OFF<\/td>Protocole non trouv\u00e9<\/td>Contactez l'assistance FTS.<\/td><\/tr>
      Clignotement rapide<\/td>Connect\u00e9 correctement<\/td>Aucune autre action n'est n\u00e9cessaire.<\/td><\/tr>
      Clignotement lent<\/td>Mode sommeil profond<\/td>Contactez l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirmer l'\u00e9tat correct de la LED GPS<\/h3>\n\n\n\n
      LED bleue (GPS)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
      OFF<\/td>Arr\u00eat du GPS<\/td>Contactez l'assistance FTS.<\/td><\/tr>
      Clignotant<\/td>\u00c0 la recherche d'une connexion<\/td>Contactez l'assistance FTS.<\/td><\/tr>
      Solide<\/td>GPS connect\u00e9<\/td>Aucune autre action n'est n\u00e9cessaire.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      Confirmer l'\u00e9tat correct des DEL du r\u00e9seau<\/h3>\n\n\n\n
      LED ROUGE (R\u00e9seau GSM)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
      OFF<\/td>Pas de connexion<\/td>Contactez l'assistance FTS.<\/td><\/tr>
      Clignotant<\/td>\u00c0 la recherche d'un signal<\/td>Si le d\u00e9pannage en \u00c9tape 1<\/strong> a \u00e9t\u00e9 effectu\u00e9e et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter le service d'assistance FTS.<\/td><\/tr>
      Solide<\/td>R\u00e9seau connect\u00e9<\/td>Aucune autre action n'est n\u00e9cessaire.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

      <\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[185],"class_list":["post-5873","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-atrack-ax11"],"acf":[],"yoast_head":"\nTroubleshooting ATrack AX11 GPS Connectivity Issues - Forward Thinking Systems<\/title>\n<meta name=\"description\" content=\"Troubleshooting GPS connectivity issues between an ATrack AX11 and IntelliHub, including OBD, JBUS, GPS, and network LED statuses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/fr\/soutien\/ax11-etapes-de-depannage-de-base\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting ATrack AX11 GPS Connectivity Issues - 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