{"id":5874,"date":"2022-09-27T12:50:20","date_gmt":"2022-09-27T16:50:20","guid":{"rendered":"https:\/\/staging-ftsgpscom.kinsta.cloud\/?post_type=knowledge&p=5644"},"modified":"2023-10-24T17:27:23","modified_gmt":"2023-10-24T21:27:23","slug":"fc-pro-2019-non-reporting-troubleshooting-steps","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/fr\/support\/fc-pro-2019-non-reporting-troubleshooting-steps\/","title":{"rendered":"FleetCam Pro (2019) d\u00e9pannage sans signalement"},"content":{"rendered":"

Ce guide est destin\u00e9 \u00e0 aider les utilisateurs \u00e0 d\u00e9panner une FleetCam Pro (version 2019) pr\u00e9sentant des probl\u00e8mes de connexion entre la FleetCam et l'Intellihub. Si ces \u00e9tapes de d\u00e9pannage ne permettent pas de r\u00e9soudre le probl\u00e8me, veuillez soumettre un ticket en utilisant le lien CR\u00c9ER UN TICKET en bas de la page.<\/h2>\n\n\n\n

Si vous n'avez pas l'exp\u00e9rience technique des installations d'appareils t\u00e9l\u00e9matiques n\u00e9cessaire pour effectuer ces \u00e9tapes de d\u00e9pannage, n'intervenez pas et ne modifiez pas l'installation de l'appareil. Contactez plut\u00f4t l'assistance FTS. Nous pouvons vous aider \u00e0 programmer la visite d'un technicien sur votre v\u00e9hicule gr\u00e2ce \u00e0 notre r\u00e9seau national d'installateurs.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 1 (localisation du v\u00e9hicule)<\/h3>\n\n\n\n

V\u00e9rifiez que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne.<\/p>\n\n\n\n

    \n
  • Le v\u00e9hicule se trouve-t-il dans un b\u00e2timent dont le toit ou les parois sont en m\u00e9tal ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un parking souterrain ou dans un garage ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un endroit \u00e9loign\u00e9 o\u00f9 le signal peut \u00eatre interrompu ?<\/li>\n<\/ul>\n\n\n\n

    <\/p>\n\n\n\n

    Si le v\u00e9hicule se trouve dans une zone bien couverte et que l'appareil n'est pas aliment\u00e9, continuez \u00e0 suivre les instructions suivantes \u00c9TAPE 2<\/strong> pour v\u00e9rifier pourquoi il ne re\u00e7oit pas de courant.<\/p>\n\n\n\n

    Si le v\u00e9hicule se trouve dans une zone bien couverte et que l'appareil est aliment\u00e9, continuez \u00e0 suivre les instructions suivantes \u00c9TAPE 3<\/strong> pour v\u00e9rifier les DEL.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    \u00c9tape 2 (alimentation)<\/h3>\n\n\n\n

    V\u00e9rifiez pourquoi l'appareil n'est pas aliment\u00e9 :<\/p>\n\n\n\n

      \n
    • Le v\u00e9hicule est-il sous tension ?<\/li>\n\n\n\n
    • L'appareil est-il correctement connect\u00e9 ?\n
        \n
      • Il y a trois cas o\u00f9 l'alimentation peut \u00eatre coup\u00e9e :
        - Connexion du c\u00e2ble OBD-II\/JBUS\/Hardwire au v\u00e9hicule.
        - Bo\u00eetier d'alimentation li\u00e9 au type de connexion du c\u00e2ble (OBD-II\/JBUS\/Hardwire).
        - Connexion du MDVR \u00e0 la bo\u00eete d'alimentation.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • V\u00e9rifier que le c\u00e2blage des connexions ci-dessus n'est pas endommag\u00e9.
        (Si les c\u00e2bles sont endommag\u00e9s, contactez le service d'assistance pour les remplacer).<\/li>\n\n\n\n
      • Le port de diagnostic (OBD-II\/JBUS) du v\u00e9hicule est-il aliment\u00e9 ?
        (Pour les installations c\u00e2bl\u00e9es : Les fils constants et les fils d'allumage sont-ils aliment\u00e9s en \u00e9lectricit\u00e9 ?)<\/li>\n\n\n\n
      • Des fusibles ont-ils saut\u00e9 dans le v\u00e9hicule ?<\/li>\n<\/ul>\n\n\n\n

        Si les fusibles sont intacts, que le c\u00e2blage n'est pas endommag\u00e9 et que l'appareil n'est toujours pas aliment\u00e9, contactez le service d'assistance en indiquant les \u00e9tapes de d\u00e9pannage suivies jusqu'\u00e0 pr\u00e9sent.<\/p>\n\n\n\n

        Si l'appareil est aliment\u00e9, passez \u00e0 l'\u00e9tape suivante \u00c9TAPE 3<\/strong> pour v\u00e9rifier les DEL.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        \u00c9tape 3 (\u00e9tat des voyants)<\/h3>\n\n\n\n

        V\u00e9rifier quelle combinaison de voyants LED est allum\u00e9e et dans quel \u00e9tat (par exemple, clignotant ou stable).<\/p>\n\n\n\n

        Les ic\u00f4nes sont pr\u00e9sent\u00e9es dans le diagramme ci-dessous.<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct de la LED d'alimentation<\/h3>\n\n\n\n
        DEL verte (alimentation)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Solide<\/td>Dispositif recevant de l'\u00e9nergie<\/td>\u00c9tat normal. Passez \u00e0 l'\u00e9tat des DEL du GPS.<\/td><\/tr>
        Arr\u00eat<\/td>L'appareil n'est pas aliment\u00e9<\/td>Si le d\u00e9pannage en \u00c9tape 2 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct de la LED GPS - Ic\u00f4ne satellite<\/h3>\n\n\n\n
        LED ROUGE (GPS)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Arr\u00eat<\/td>Statut normal<\/td>\u00c9tat normal. Passez \u00e0 l'\u00e9tat des DEL du r\u00e9seau.<\/td><\/tr>
        Sur<\/td>\u00c0 la recherche d'une connexion<\/td>Si le d\u00e9pannage en \u00c9tape 1 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct de la LED du r\u00e9seau - Ic\u00f4ne Globe<\/h3>\n\n\n\n
        LED ROUGE (R\u00e9seau)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Arr\u00eat<\/td>Connect\u00e9 au r\u00e9seau<\/td>Statut normal. Passer \u00e0 \u00c9tape 4<\/strong>.<\/td><\/tr>
        Sur<\/td>\u00c0 la recherche d'une connexion<\/td>Si le d\u00e9pannage en \u00c9tape 1 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

        *Les \u00e9tats des DEL Wi-Fi et d'alarme ne sont pas pertinents pour le d\u00e9pannage.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        \u00c9tape 4<\/h3>\n\n\n\n

        Assurez-vous que la carte SIM est correctement install\u00e9e. Le port de la carte SIM est accessible \u00e0 l'aide de la cl\u00e9 Torx 6 fournie dans le kit de mat\u00e9riel FleetCam.<\/p>\n\n\n\n

        Si cela ne r\u00e9sout pas le probl\u00e8me, les param\u00e8tres de connexion de la FleetCam doivent \u00eatre v\u00e9rifi\u00e9s via l'application Titan. Veuillez contacter le service d'assistance pour obtenir les informations d'identification de Titan.<\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[189],"class_list":["post-5874","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-fleetcam-pro-2019"],"acf":[],"yoast_head":"\nFleetCam Pro (2019) non-reporting troubleshooting - Forward Thinking Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/fr\/soutien\/fc-pro-2019-non-reporting-troubleshooting-steps\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FleetCam Pro (2019) non-reporting troubleshooting - Forward Thinking Systems\" \/>\n<meta property=\"og:description\" content=\"This guide is intended to help users troubleshoot a FleetCam Pro (2019 release) with connection issues between the FleetCam and Intellihub.  If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page. 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