{"id":7868,"date":"2023-09-18T16:35:02","date_gmt":"2023-09-18T20:35:02","guid":{"rendered":"https:\/\/www.ftsgps.com\/?post_type=knowledge&p=7868"},"modified":"2023-10-24T17:25:49","modified_gmt":"2023-10-24T21:25:49","slug":"fleetcam-aio-2022-non-reporting-troubleshooting","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/fr\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/","title":{"rendered":"FleetCam AlI-In-One (2022) d\u00e9pannage sans signalement"},"content":{"rendered":"

Ce guide a pour but d'aider les utilisateurs \u00e0 d\u00e9panner une FleetCam All-In-One en cas de probl\u00e8mes de connexion entre la cam\u00e9ra de tableau de bord et l'Intellihub. Ce guide s'applique \u00e0 la FleetCam Essential (2022), \u00e0 la FleetCam Pro (2022) et \u00e0 toutes les variantes Road-Only. Si ces \u00e9tapes de d\u00e9pannage ne permettent pas de r\u00e9soudre le probl\u00e8me, veuillez soumettre un ticket en utilisant le lien CREER UN TICKET en bas de la page.<\/h2>\n\n\n\n
<\/div>\n\n\n\n

\u00c9tape 1 (localisation du v\u00e9hicule)<\/h3>\n\n\n\n

V\u00e9rifiez que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne.<\/p>\n\n\n\n

    \n
  • Le v\u00e9hicule se trouve-t-il dans un b\u00e2timent dont le toit ou les parois sont en m\u00e9tal ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un parking souterrain ou dans un garage ?<\/li>\n\n\n\n
  • Le v\u00e9hicule se trouve-t-il dans un endroit \u00e9loign\u00e9 o\u00f9 le signal peut \u00eatre interrompu ?<\/li>\n<\/ul>\n\n\n\n

    <\/p>\n\n\n\n

    Si le v\u00e9hicule se trouve dans une zone bien couverte et que l'appareil n'est pas aliment\u00e9, continuez \u00e0 suivre les instructions suivantes \u00c9TAPE 2<\/strong> pour v\u00e9rifier pourquoi il ne re\u00e7oit pas de courant.<\/p>\n\n\n\n

    Si le v\u00e9hicule se trouve dans une zone bien couverte et que l'appareil est aliment\u00e9, continuez \u00e0 suivre les instructions suivantes \u00c9TAPE 3<\/strong> pour v\u00e9rifier les DEL.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    \u00c9tape 2 (alimentation)<\/h3>\n\n\n\n

    V\u00e9rifiez pourquoi l'appareil n'est pas aliment\u00e9 :<\/p>\n\n\n\n

      \n
    • Le v\u00e9hicule est-il sous tension ?<\/li>\n\n\n\n
    • L'appareil est-il correctement connect\u00e9 ?\n
        \n
      • Il y a trois cas o\u00f9 l'alimentation peut \u00eatre coup\u00e9e :
        - Connexion du c\u00e2ble OBD-II\/JBUS\/Hardwire au v\u00e9hicule.
        - Bo\u00eetier d'alimentation li\u00e9 au type de connexion du c\u00e2ble (OBD-II\/JBUS\/Hardwire).
        - Connexion du MDVR \u00e0 la bo\u00eete d'alimentation.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • V\u00e9rifier que le c\u00e2blage des connexions ci-dessus n'est pas endommag\u00e9.
        (Si les c\u00e2bles sont endommag\u00e9s, contactez le service d'assistance pour les remplacer).<\/li>\n\n\n\n
      • Le port de diagnostic (OBD-II\/JBUS) du v\u00e9hicule est-il aliment\u00e9 ?
        (Pour les installations c\u00e2bl\u00e9es : Les fils constants et les fils d'allumage sont-ils aliment\u00e9s en \u00e9lectricit\u00e9 ?)<\/li>\n\n\n\n
      • Des fusibles ont-ils saut\u00e9 dans le v\u00e9hicule ?<\/li>\n<\/ul>\n\n\n\n

        Si les fusibles sont intacts, que le c\u00e2blage n'est pas endommag\u00e9 et que l'appareil n'est toujours pas aliment\u00e9, contactez le service d'assistance en indiquant les \u00e9tapes de d\u00e9pannage suivies jusqu'\u00e0 pr\u00e9sent.<\/p>\n\n\n\n

        Si l'appareil est aliment\u00e9, passez \u00e0 l'\u00e9tape suivante \u00c9TAPE 3<\/strong> pour v\u00e9rifier les DEL.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        \u00c9tape 3 (\u00e9tat des voyants)<\/h3>\n\n\n\n

        V\u00e9rifier quelle combinaison de voyants LED est allum\u00e9e et dans quel \u00e9tat (par exemple, clignotant ou stable).<\/p>\n\n\n\n

        Les ic\u00f4nes sont indiqu\u00e9es dans le diagramme ci-dessous. (Les FleetCam Essential et Pro partagent la m\u00eame disposition des LED).<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct de la LED d'alimentation<\/h3>\n\n\n\n
        DEL verte (alimentation)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Solide<\/td>Dispositif recevant de l'\u00e9nergie<\/td>\u00c9tat normal. Passez \u00e0 l'\u00e9tat des DEL du GPS.<\/td><\/tr>
        Arr\u00eat<\/td>L'appareil n'est pas aliment\u00e9<\/td>Si le d\u00e9pannage en \u00c9tape 2 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct de la LED GPS - Ic\u00f4ne satellite<\/h3>\n\n\n\n
        LED ROUGE (GPS)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Arr\u00eat<\/td>Statut normal<\/td>\u00c9tat normal. Passez \u00e0 l'\u00e9tat des DEL du r\u00e9seau.<\/td><\/tr>
        Sur<\/td>\u00c0 la recherche d'une connexion<\/td>Si le d\u00e9pannage en \u00c9tape 1 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Confirmer l'\u00e9tat correct des DEL du r\u00e9seau<\/h3>\n\n\n\n
        LED ROUGE (R\u00e9seau)<\/th>Statut<\/th>Prochaine \u00e9tape<\/th><\/tr><\/thead>
        Arr\u00eat<\/td>Connect\u00e9 au r\u00e9seau<\/td>Statut normal. Passer \u00e0 \u00c9tape 4<\/strong>.<\/td><\/tr>
        Sur<\/td>\u00c0 la recherche d'une connexion<\/td>Si le d\u00e9pannage en \u00c9tape 1 <\/strong>n'a pas r\u00e9solu le probl\u00e8me et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

        *Les \u00e9tats des DEL Wi-Fi et d'alarme ne sont pas pertinents pour le d\u00e9pannage.<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        \u00c9tape 4<\/h3>\n\n\n\n

        Assurez-vous que la carte SIM est correctement install\u00e9e. Le port de la carte SIM est accessible \u00e0 l'aide de la cl\u00e9 Torx 6 fournie dans le kit de mat\u00e9riel FleetCam.<\/p>\n\n\n\n

        Si cela ne r\u00e9sout pas le probl\u00e8me, les param\u00e8tres de connexion de la FleetCam doivent \u00eatre v\u00e9rifi\u00e9s via l'application Titan. Veuillez contacter le service d'assistance pour obtenir les informations d'identification de Titan.<\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[215,214],"class_list":["post-7868","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-fleetcam-essential","knowledges-fleetcam-pro-2022"],"acf":[],"yoast_head":"\nFleetCam AlI-In-One (2022) non-reporting troubleshooting - Forward Thinking Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/fr\/soutien\/fleetcam-aio-2022-non-reporting-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FleetCam AlI-In-One (2022) non-reporting troubleshooting - Forward Thinking Systems\" \/>\n<meta property=\"og:description\" content=\"This guide is intended to help users troubleshoot a FleetCam All-In-One with connection issues between the dash cam and Intellihub.  This guide is applicable to the FleetCam Essential (2022), FleetCam Pro (2022) and all Road-Only variants. If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ftsgps.com\/fr\/soutien\/fleetcam-aio-2022-non-reporting-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Forward Thinking Systems\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ftsGPS\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-24T21:25:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/2022-FleetCam-Pro-Schematic-LEDs.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FTSGPS\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FleetCam AlI-In-One (2022) d\u00e9pannage sans signalement - Forward Thinking Systems","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ftsgps.com\/fr\/soutien\/fleetcam-aio-2022-non-reporting-troubleshooting\/","og_locale":"fr_FR","og_type":"article","og_title":"FleetCam AlI-In-One (2022) non-reporting troubleshooting - Forward Thinking Systems","og_description":"This guide is intended to help users troubleshoot a FleetCam All-In-One with connection issues between the dash cam and Intellihub.  This guide is applicable to the FleetCam Essential (2022), FleetCam Pro (2022) and all Road-Only variants. If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at […]","og_url":"https:\/\/www.ftsgps.com\/fr\/soutien\/fleetcam-aio-2022-non-reporting-troubleshooting\/","og_site_name":"Forward Thinking Systems","article_publisher":"https:\/\/www.facebook.com\/ftsGPS\/","article_modified_time":"2023-10-24T21:25:49+00:00","og_image":[{"url":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/2022-FleetCam-Pro-Schematic-LEDs.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@FTSGPS","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/","url":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/","name":"FleetCam AlI-In-One (2022) d\u00e9pannage sans signalement - Forward Thinking Systems","isPartOf":{"@id":"https:\/\/www.ftsgps.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/#primaryimage"},"image":{"@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/2022-FleetCam-Pro-Schematic-LEDs.png","datePublished":"2023-09-18T20:35:02+00:00","dateModified":"2023-10-24T21:25:49+00:00","breadcrumb":{"@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/#primaryimage","url":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/2022-FleetCam-Pro-Schematic-LEDs.png","contentUrl":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/2022-FleetCam-Pro-Schematic-LEDs.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ftsgps.com\/support\/fleetcam-aio-2022-non-reporting-troubleshooting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Knowledge","item":"https:\/\/www.ftsgps.com\/support\/"},{"@type":"ListItem","position":2,"name":"Hardware","item":"https:\/\/www.ftsgps.com\/support\/category\/hardware\/"},{"@type":"ListItem","position":3,"name":"FleetCam","item":"https:\/\/www.ftsgps.com\/support\/category\/fleetcam\/"},{"@type":"ListItem","position":4,"name":"FleetCam Pro (v2)","item":"https:\/\/www.ftsgps.com\/support\/category\/fleetcam-pro-2022\/"},{"@type":"ListItem","position":5,"name":"FleetCam AlI-In-One (2022) non-reporting troubleshooting"}]},{"@type":"WebSite","@id":"https:\/\/www.ftsgps.com\/#website","url":"https:\/\/www.ftsgps.com\/","name":"Syst\u00e8mes de r\u00e9flexion prospective","description":"Garder une longueur d'avance sur les autres","publisher":{"@id":"https:\/\/www.ftsgps.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ftsgps.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.ftsgps.com\/#organization","name":"Syst\u00e8mes de r\u00e9flexion prospective","alternateName":"FTSGPS","url":"https:\/\/www.ftsgps.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.ftsgps.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2019\/07\/Forward-Thinking-Systems-logo.svg","contentUrl":"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2019\/07\/Forward-Thinking-Systems-logo.svg","width":656,"height":129,"caption":"Forward Thinking Systems"},"image":{"@id":"https:\/\/www.ftsgps.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ftsGPS\/","https:\/\/x.com\/FTSGPS","https:\/\/www.linkedin.com\/company\/forward-thinking-systems"]}]}},"_links":{"self":[{"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/knowledge\/7868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/knowledge"}],"about":[{"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/types\/knowledge"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/comments?post=7868"}],"version-history":[{"count":11,"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/knowledge\/7868\/revisions"}],"predecessor-version":[{"id":8098,"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/knowledge\/7868\/revisions\/8098"}],"wp:attachment":[{"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/media?parent=7868"}],"wp:term":[{"taxonomy":"knowledges","embeddable":true,"href":"https:\/\/www.ftsgps.com\/fr\/wp-json\/wp\/v2\/knowledges?post=7868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}