{"id":7883,"date":"2023-09-18T18:20:33","date_gmt":"2023-09-18T22:20:33","guid":{"rendered":"https:\/\/www.ftsgps.com\/?post_type=knowledge&#038;p=7883"},"modified":"2025-12-01T15:25:43","modified_gmt":"2025-12-01T20:25:43","slug":"depannage-des-problemes-de-connectivite-du-gps-suntech-st4500","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/fr\/support\/troubleshooting-suntech-st4500-gps-connectivity-issues\/","title":{"rendered":"R\u00e9solution des probl\u00e8mes de connectivit\u00e9 du GPS Suntech ST4500"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Ce document a pour but d'aider les utilisateurs \u00e0 r\u00e9soudre les probl\u00e8mes de connectivit\u00e9 GPS entre le Suntech ST4500 et l'IntelliHub. Si ces \u00e9tapes de d\u00e9pannage ne permettent pas de r\u00e9soudre le probl\u00e8me, veuillez soumettre un ticket en utilisant le lien CREATE TICKET au bas de la page.<\/h2>\n\n\n\n<p>Si vous n'avez pas l'exp\u00e9rience technique des installations d'appareils t\u00e9l\u00e9matiques n\u00e9cessaire pour effectuer ces \u00e9tapes de d\u00e9pannage, n'intervenez pas et ne modifiez pas l'installation de l'appareil. Contactez plut\u00f4t l'assistance FTS. Nous pouvons vous aider \u00e0 programmer la visite d'un technicien sur votre v\u00e9hicule gr\u00e2ce \u00e0 notre r\u00e9seau national d'installateurs.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne.<\/li>\n\n\n\n<li>Le v\u00e9hicule se trouve-t-il dans un b\u00e2timent dont le toit ou les parois sont en m\u00e9tal ?<\/li>\n\n\n\n<li>Le v\u00e9hicule se trouve-t-il dans un parking souterrain ou dans un garage ?<\/li>\n\n\n\n<li>Le dispositif est-il install\u00e9 dans une zone du v\u00e9hicule qui est entour\u00e9e ou dissimul\u00e9e par du m\u00e9tal ?<\/li>\n\n\n\n<li>Le v\u00e9hicule se trouve-t-il dans un endroit \u00e9loign\u00e9 o\u00f9 le signal peut \u00eatre interrompu ?<\/li>\n<\/ul>\n\n\n\n<p>Si le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, continuez \u00e0 suivre les instructions suivantes <strong>\u00e9tape 2<\/strong>.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2<\/h3>\n\n\n\n<p>V\u00e9rifier que l'appareil Suntech ST4500 est aliment\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le v\u00e9hicule est-il sous tension ?<\/li>\n\n\n\n<li>L'appareil est-il correctement connect\u00e9 ?<\/li>\n\n\n\n<li>Le port de diagnostic (OBD-II\/JBUS\/RP-1226) du v\u00e9hicule est-il aliment\u00e9 ?<\/li>\n\n\n\n<li>Des fusibles ont-ils saut\u00e9 dans le v\u00e9hicule ?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3<\/h3>\n\n\n\n<p>V\u00e9rifier quelle combinaison de voyants LED est allum\u00e9e et dans quel \u00e9tat (par exemple, clignotant ou stable).<br>Les ic\u00f4nes sont pr\u00e9sent\u00e9es dans le diagramme ci-dessous.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/ST4500-Schematic-LEDs-1024x706.png\" alt=\"\" class=\"wp-image-7886\" style=\"width:600px\" width=\"600\" srcset=\"https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/ST4500-Schematic-LEDs-1024x706.png 1024w, https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/ST4500-Schematic-LEDs-300x207.png 300w, https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/ST4500-Schematic-LEDs-768x530.png 768w, https:\/\/www.ftsgps.com\/wp-content\/uploads\/2023\/09\/ST4500-Schematic-LEDs.png 1051w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Remarque :<\/strong> Les LEDs brillent \u00e0 travers le bo\u00eetier du ST4500.  Il n'y a pas de fen\u00eatres LED visibles lorsque l'appareil est \u00e9teint.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Confirmer l'\u00e9tat correct de la LED GPS<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>LED rouge (alimentation)<\/th><th>Statut<\/th><th>Prochaine \u00e9tape<\/th><\/tr><\/thead><tbody><tr><td>Clignotement lent<\/td><td>Dispositif recevant de l'\u00e9nergie<\/td><td>\u00c9tat normal. Passez \u00e0 l'\u00e9tat des DEL du GPS.<\/td><\/tr><tr><td>Clignotement rapide<\/td><td>Pas de coordonn\u00e9es GPS<\/td><td>Si le d\u00e9pannage de l'\u00e9tape 1 a \u00e9t\u00e9 effectu\u00e9 et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><tr><td>Arr\u00eat<\/td><td>L'appareil n'est pas aliment\u00e9<\/td><td>Contactez l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Confirmer l'\u00e9tat correct des DEL du r\u00e9seau<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>DEL bleue (r\u00e9seau)<\/th><th>Statut<\/th><th>Prochaine \u00e9tape<\/th><\/tr><\/thead><tbody><tr><td>1 LED clignotante<\/td><td>Connect\u00e9 au r\u00e9seau<\/td><td>Aucune autre action n'est n\u00e9cessaire.<\/td><\/tr><tr><td>2 LED clignotante<\/td><td>Recherche de r\u00e9seau<\/td><td>Si le d\u00e9pannage de l'\u00e9tape 1 a \u00e9t\u00e9 effectu\u00e9 et que le v\u00e9hicule se trouve dans une zone o\u00f9 la couverture est bonne, veuillez contacter l'assistance FTS.<\/td><\/tr><tr><td>4 \u00e0 8 Clignotement rapide<\/td><td>Erreur de connexion<\/td><td>Contactez l'assistance FTS.<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[216],"class_list":["post-7883","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-suntech4500"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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