{"id":8351,"date":"2023-11-03T15:06:35","date_gmt":"2023-11-03T19:06:35","guid":{"rendered":"https:\/\/www.ftsgps.com\/?post_type=knowledge&p=8351"},"modified":"2025-12-01T15:47:33","modified_gmt":"2025-12-01T20:47:33","slug":"reinitialisation-du-mot-de-passe","status":"publish","type":"knowledge","link":"https:\/\/www.ftsgps.com\/fr\/support\/mn-password-reset\/","title":{"rendered":"R\u00e9initialisation du mot de passe Monarch"},"content":{"rendered":"

Ce guide a pour but de vous aider \u00e0 r\u00e9initialiser votre mot de passe dans Monarch. Si ces \u00e9tapes de d\u00e9pannage ne r\u00e9solvent pas le probl\u00e8me, veuillez soumettre un ticket en utilisant le lien CREER UN TICKET en bas de la page.<\/h2>\n\n\n\n

<\/p>\n\n\n\n

Voici comment r\u00e9initialiser votre mot de passe dans l'application mobile Monarch. La proc\u00e9dure est la m\u00eame pour Android ou iOS :<\/p>\n\n\n\n

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\u00c9tape 1<\/h3>\n\n\n\n

Tout d'abord, entrez votre nom d'utilisateur et appuyez sur \"Suivant<\/strong>\"<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c9tape 2<\/h3>\n\n\n\n

Ensuite, dans l'\u00e9cran Mot de passe, cliquez sur \"Mot de passe oubli\u00e9<\/strong>?\"<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c9tape 3<\/h3>\n\n\n\n

Monarch vous proposera de vous envoyer un e-mail, assurez-vous de cliquer sur \".Envoyez-moi un courriel<\/strong>\"<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c9tape 4<\/h3>\n\n\n\n

Vous devriez recevoir un courriel d'Okta<\/strong> avec un
Code \u00e0 6 chiffres. Recopiez le code ou gardez-le \u00e0 port\u00e9e de main ; vous en aurez besoin \u00e0 l'\u00e9tape suivante. <\/p>\n\n\n\n

Si vous ne recevez pas cet e-mail d'Okta dans les 15 minutes, veuillez contacter le support FTS pour r\u00e9soudre votre probl\u00e8me.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c9tape 5<\/h3>\n\n\n\n

Saisissez le code que vous avez re\u00e7u dans l'application et appuyez sur \"V\u00e9rifier<\/strong>\"<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c9tape 6<\/h3>\n\n\n\n

Apr\u00e8s v\u00e9rification, vous pouvez maintenant d\u00e9finir un nouveau mot de passe (veillez \u00e0 conserver votre mot de passe dans un endroit s\u00fbr pour une utilisation ult\u00e9rieure). Veillez \u00e0 saisir deux fois le nouveau mot de passe, puis cliquez sur \"R\u00e9initialiser le mot de passe<\/strong>\"au bas de la page.<\/p>\n\n\n\n

Une fois que vous aurez d\u00e9fini un nouveau mot de passe, vous serez connect\u00e9. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Nous vous recommandons de vous d\u00e9connecter une fois et de tester votre nouveau mot de passe, afin de vous assurer qu'il est correct et que vous le connaissez.<\/strong><\/em><\/p>\n<\/div>\n<\/div>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"knowledges":[173,217],"class_list":["post-8351","knowledge","type-knowledge","status-publish","format-standard","hentry","knowledges-intellihub","knowledges-troubleshooting"],"acf":[],"yoast_head":"\nMonarch Password Reset - Forward Thinking Systems<\/title>\n<meta name=\"description\" content=\"Simple walkthrough guide to help you reset your password in Monarch, the mobile fleet management app for fleet managers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ftsgps.com\/fr\/soutien\/reinitialisation-du-mot-de-passe\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monarch Password Reset - 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