The Company:

Forward Thinking Systems (FTS) is an innovative leader and global provider of fleet management technologies- helping fleets become safer, more efficient, and more profitable. FTS houses a full suite of solutions such as FleetCam (smart dash cameras utilizing AI to put an extra set of eyes in a vehicle) and IntelliHub (real-time vehicle tracking and management.) FTS is also home to RouteMatrix (technology to aid in efficient routing and dispatching of mobile operations) as well as other great technology products. www.ftsgps.com

Summary:

***EST (Eastern Standard Time) Candidates ONLY at this time***

This role maintains FTS infrastructure, makes software updates, and responds to system outages. Additionally, this role assists in planning and managing the configuration management activities plans, policies, and processes for a program. Some activities may include software builds and integration into the final product.

Essential Functions:

  • Answer helpdesk calls from users; reset passwords, fix printing, help with email, etc.
  • Install applications and operating systems on company hardware.
  • Work in conjunction with the rest of the IT team to deploy new initiatives to the userbase.
  • Analyze, troubleshoot, and resolve system hardware, software, and networking issues (in the data center and on the user's PCs).
  • Create thorough and accurate documentation support incidents.
  • Work with third-party vendors on RMA and equipment repair when applicable.
  • Perform system backups and recovery.
  • Help maintain vSphere environment of 100+ VMs (Linux + Windows).
  • Support VOIP phone system, Video Conferencing (Slack, GoToMeeting, Zoom, etc.).
  • Asset tracking review and physical inventory monthly.
  • Manage inventory assignments and updates for the IT department.
  • Help organize equipment and supplies to ensure safety and organization are kept at high standards.
  • Manage ordering and/or shipment for IT group (for example, shipping equipment to employees in other locations).


Job Requirements:

  • Experience in Linux/VMware is a plus.
  • At least 1.5 years’ experience in Active Directory or Azure AD (Experience in AWS/Azure preferred)
  • Ability to multitask and work effectively in a fast-paced environment.
  • Strong organizational skills.
  • Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures
  • Must be familiar with Windows, Microsoft Office Suite, and basic PC hardware.
  • Industry Certifications preferred (e.g. Microsoft, Cisco, CompTIA, etc)

Position Details:

  • Full-Time
  • Location: Hybrid – Mainly remote, but may be required to visit the Long Island office on occasion
  • Benefits: Health Insurance (Medical, Dental, Vision, 401(k), Life, FSA, Paid Sick, Vacation)

*To Apply, please email your resume & salary requirements to: [email protected] or click on the link: https://www.linkedin.com/jobs/view/3018971042