Great Compliance Safety Accountability (CSA) scores are a must for any successful commercial vehicle fleet. A roadside inspection may begin with a single visible violation but doesn’t always end there. And penalty points from roadside violations can add up quickly if the inspector conducts a thorough driver and vehicle review.
But how do you improve your CSA score? And is the scoring process changing soon?
In this post, we’ll answer these questions as we cover…
A CSA score, or Compliance, Safety, Accountability score, is a safety measurement system used to identify high-risk fleets, carriers, and drivers. The goal of the CSA score is to ensure best safety practices are followed.
The CSA program is governed by the Federal Motor Carrier Safety Administration (FMCSA). It’s essentially an accountability check for motor carriers and drivers alike. Furthermore, these scores are continuously monitored and updated to best reflect fleet, vehicle, and driver safety.
It is important to have a high CSA score not only for safety but for the range of additional benefits that come with it.
The primary benefits of a good CSA score can include:
On the other hand, if your CSA score is subpar, the FMCSA is likely to keep close tabs on your operations. Further decline leads to alert status and, eventually, an Out-of-Service Order (OOSO), barring you from operating.
But it’s not just the government’s meddling that matters; public perception plays a role too.
Even though some of your data is only visible to you (the carrier) and to law enforcement, much of your fleet’s safety and compliance data is publicly available for anyone to find on the CSA website—including your customers and competitors. All they need is your DOT number or motor carrier business name.
What’s not available to the public, is your crash history, hazmat compliance, and BASIC percentiles.
Before diving into ways to improve your CSA score, we need to dispel a few myths:
Each violation adds anywhere from 1-10 points based on severity. Of course, you want to keep your points as low as possible, but there’s no minimum point total that determines when the FMCSA will take action. Instead, the total points are used to rank your fleet with other fleets that have a similar number of crashes, inspections, and violations. It’s the resulting percentile ranking that determines your fate.
For instance, the intervention threshold for Hazardous Materials (HM) Compliance is 80%. If your HM Compliance score is higher than 80% of carriers similar to yours, the FMCSA will prioritize you for intervention.
This is only partially true. There are a couple more components to your score.
One of the most valuable and affordable tools at your disposal is the FMCSA’s Pre-Employment Screening Program (PSP).
Carriers using PSP have decreased their crash rates an average of 8% and driver out-of-service (OOS) rates by 17%, according to a PSP safety analysis. In fact, carriers with 6-20 drivers decreased crash rates by over 20%.
A PSP report shows you a driver’s five-year crash report and three-year roadside inspection report via the FMCSA. It’s worth noting that every crash and inspection the driver was involved in will be on the report, regardless of who was at fault.
Reviewing PSP reports helps you:
To request PSP records, you need to be a PSP account holder. Carriers with 99 or fewer vehicles pay an annual subscription fee of $25 for a PSP account. The subscription fee increases slightly to $100 per year for carriers with 100 or more vehicles. You can sign up for a PSP account online or download the motor carrier enrollment agreement to sign up by mail, fax, or email.
Be aware that you can only request a driver’s PSP record for pre-employment screening purposes and you must have the driver’s permission. As long as you’re a PSP account holder, PSP records cost just $10 each.
Drivers can also request their own PSP record from the FMCSA Motor Carrier Management Information System (MCMIS) at any time for $10 (no annual subscription required).
As mentioned above, the FMCSA doesn’t actually generate or endorse any sort of score. This means that the CSA “score” isn’t really a score at all.
It’s a percentile. Seven BASIC percentiles to be precise.
Here are some practical ways to reduce the risk of violations and avoid penalty points in each BASIC category.
31% of roadside inspections are triggered by visible vehicle defects such as lights and tires. These types of roadside violations are much easier to avoid if you are regularly monitoring and conducting preventative maintenance and Driver Vehicle Inspection Reports (DVIR). Electronic DVIRs help guide drivers through their pre-trip and post-trip inspections without paper forms.
With common sense and some discipline, you can reduce your points for each BASIC and improve your CSA score.
When your fleet has enough safety data in a BASIC, you’re given a BASIC percentile ranking from 0-100 based on your fleet’s violation rate. The percentiles rank your fleet relative to other carriers similar to yours, and they’re used to decide if your fleet is having trouble with safety performance.
If one of your BASIC percentiles reaches a predefined threshold, you’ll be hearing from the FMCSA in the form of warning letters and/or investigations.
The seven BASICs consist of over 900 different violations. The three main factors that ultimately decide your fleet’s ranking are:
Yes. If you discover incorrect/incomplete information on your record, the FMCSA’s DataQs is where you submit your request for a review. We suggest checking out the DataQs Help Center for more information on how to review your safety data, how to submit a Request for Data Review (RDR), and much more.
The DOT will initiate an intervention if your BASIC score drops below a certain threshold. Interventions are meant to catch safety problems before they become a reoccurring issue. Thresholds vary from 65%-80% depending on the BASIC and carrier type (passenger, hazardous material, and general).
For years, trucking industry groups argued that CSA score thresholds by BASIC group do not accurately correlate with safety risks.
With the passage of the FAST Act (Fixing America’s Surface Transportation) in December 2015, the CSA score percentiles were removed from public view as potential changes are evaluated.
The FMCSA expects to adopt a new CSA program based on the Item Response Theory (IRT) model. The new model promises to be more statistically sound and relevant to gauging fleet safety culture and designating a fair CSA Score.
However, changes to the CSA program have faced significant delays due to the inability to clearly explain it to carriers and drivers, uncertainty in FMCSA leadership, and pending Biden administration review of the safety program.
In July of 2018, the FMCSA announced it expected to implement the new system in September 2019. To date, there are still no changes.
But, there is light at the end of the tunnel with recent transportation funding via a bipartisan bill and a Feb 15, 2023 announcement from the FMCSA.
The recent announcement provides a look into nine proposed changes to the scoring structure.
These changes include:
Stay tuned, as we’ll cover these changes in-depth and in plain English soon.
For now, you can download a copy of the proposed changes here.
Lastly, here you can submit feedback on the proposed changes through May 16, 2023.
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