Geometris Troubleshooting Guide

For GPS, cellular connection, power troubleshooting

This guide is intended to help users troubleshoot, power, GPS, and cellular connection issues, for the Geometris GPS tracker.

Safety Warning: Park with the ignition off and the parking brake set. No splicing, and stay away from airbag wiring. Check fuses with a meter while the power is off, and replace a fuse only with the same rating. Never run the engine in an enclosed space.

If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page.

Step 1. Power

Verify that the device is receiving power by checking the LED lights on the device while it is installed with the vehicle powered on. If there are no lights, check the following:

• Check and ensure the device plugged in correctly with no loose connections.
• Inspect cables and harnesses for potential faults.

If the device still has no power after completing these checks, please contact FTS Support by creating a ticket using the link provided at the bottom of the page.

If the device has power but is still not reporting, proceed to Step 2.

Step 2. Vehicle & Device Location

Verify that the vehicle is in a good location of coverage for cellular and GPS coverage.

If the vehicle is underground, or in a garage with a metal roof this can impact cellular and GPS connection, this can also be a factor if the device is being contained in or under heavy metal.

Please ensure that the vehicle is outside with ignition on when carrying out this test.

If the unit is still having trouble reporting proceed to step 3

Step 3. LED Light Status

The combination and status of the LEDs can help identify the source of the issue. Use the information below to determine the appropriate troubleshooting step.

No Light	No Power. See step 1. If Step 1 does not resolve the issue, contact FTS Support.
Green Blinking	Working correctly.
Green Blinking Fast	Working correctly. Ignition on.
Red 1 Blink	Bluetooth error. Please Contact support.
Red 2 Blinks	Cellular connection issue. See step 2. If Step 2 does not resolve the issue, contact FTS Support.
Red 3 Blinks	GPS connection issue. See step 2. If Step 2 does not resolve the issue, contact FTS Support.
Red 5 Blinks	Internal modem issue. Please contact FTS Support.
Solid Red	Internal battery low. See step 1. If Step 1 does not resolve the issue, contact FTS Support.

If the device is still non responsive or is showing no sign of power after following the provided steps please contact FTS support and provide:

• Device serial number or vehicle name
• Vehicle year make and model
• What LED lights are visible and the state if visible
• Installation details and location