Troubleshooting ATrack AL11 GPS connectivity issues

This document is intended to help users troubleshoot GPS connectivity issues between an ATrack AL11 and IntelliHub. If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page.

NOTE: If you do not have the technical experience with telematics device installations necessary to complete these troubleshooting steps, do not interact with or modify the device installation. Instead, please contact FTS Support. We can help with scheduling a technician visit to your vehicle through our nationwide installer network.

Step 1

• Verify that the vehicle is in area with good coverage.
• Is the Vehicle in a building with a metal roof or sides?
• Is the Vehicle in underground parking or a parking garage?
• Is the device installed in an area in the vehicle that is surrounded or concealed by metal?
• Is the Vehicle in a remote location where signal can be interrupted?

If the vehicle is in an area with good coverage, please continue to step 2.

Step 2

• Verify the AL11 device is getting power.
• Is the vehicle powered on?
• Is the device connected correctly?
  • For hardwired installations: Are the constant and ignition wires providing power?
• Have any fuses in the vehicle blown?

Step 3

Verify what combination of LED lights are on, and in what state (e.g., flashing or stable).
Icons are shown in the diagram below.

Confirm proper power LED status

Green LED (Power)	Status	Next step
Solid	Device receiving power	Normal status. Proceed to GPS LED status.
Blinking	Device in Sleep Mode / Running on backup battery	Power on the Ignition. If LED turns solid, Proceed to GPS LED status, if not, contact FTS support.
Slow Blinking	External Power Lost, Running on Backup Battery	Contact FTS Support
Off	No power to device	Contact FTS Support

Confirm proper GPS LED status

Red LED (GPS)	Status	Next step
Solid	Connected to GPS Network	Normal status
Blinking	Searching for Connection	If troubleshooting in Step 1 was completed and the vehicle is in an area with good coverage, please contact FTS Support.
Off	GPS Module OFF	Contact FTS Support

Confirm proper network LED status

Blue LED (Network)	Status
Solid	Connected to network	No further action needed.
Slow Blinking	Searching for network	If troubleshooting in Step 1 was completed and the vehicle is in an area with good coverage, please contact FTS Support.
Continuous Blinking	SIM PIN Error	Contact FTS Support
Off	Network module is off	Contact FTS Support