Troubleshooting ATrack AS11 GPS connectivity issues

This document is intended to help users troubleshoot GPS connectivity issues between an ATrack AS11 and IntelliHub. If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page.

NOTE: If you do not have the technical experience with telematics device installations necessary to complete these troubleshooting steps, do not interact with or modify the device installation. Instead, please contact FTS Support. We can help with scheduling a technician visit to your vehicle through our nationwide installer network.

Step 1

• Verify that the vehicle is in area with good coverage.
• Is the Vehicle in a building with a metal roof or sides?
• Is the Vehicle in underground parking or a parking garage?
• Is the device installed in an area in the vehicle that is surrounded or concealed by metal?
• Is the Vehicle in a remote location where signal can be interrupted?

If the vehicle is in an area with good coverage, please continue to step 2.

Step 2

Verify the AK11 device is getting power.

• Is the vehicle powered on?
• Is the device connected correctly?
  • For hardwired installations: Are the constant and ignition wires providing power?
• Have any fuses in the vehicle blown?

Step 3

Verify what combination of LED lights are on, and in what state (e.g., flashing or stable).
Icons are shown in the diagram below.

Confirm proper Power LED status

Red LED (WWAN)	Status	Next step
Solid	GPS Connected	No further action needed.
Slow Blinking	Searching for GPS Signal	If the troubleshooting in Step 1 has been completed and the vehicle is in an area with good coverage, please contact FTS Support.
Off	No power to device	Contact FTS Support.

Confirm proper Network LED status

RED LED (Network)	Status	Next step
Solid	Connected to Server	Please contact FTS Support.
Slow Blinking	Searching for network	If the troubleshooting in Step 1 has been completed and the vehicle is in an area with good coverage, please contact FTS Support.
Fast Blinking	SIM PIN Error	Contact FTS Support.
Off	Network module is off	Please contact FTS Support.