Troubleshooting ATrack AX11 GPS connectivity issues

This document is intended to help users troubleshoot GPS connectivity issues between an ATrack AX11 and IntelliHub. If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page.

NOTE: If you do not have the technical experience with telematics device installations necessary to complete these troubleshooting steps, do not interact with or modify the device installation. Instead, please contact FTS Support. We can help with scheduling a technician visit to your vehicle through our nationwide installer network.

Step 1

• Verify that the vehicle is in area with good coverage.
• Is the Vehicle in a building with a metal roof or sides?
• Is the Vehicle in underground parking or a parking garage?
• Is the device installed in an area in the vehicle that is surrounded or concealed by metal?
• Is the Vehicle in a remote location where signal can be interrupted?

If the vehicle is in an area with good coverage, please continue to step 2.

Step 2

Verify the AX11 device is getting power.

• Is the vehicle powered on?
• Is the device connected correctly?
• Is the diagnostic port (OBD-II/JBUS/RP-1226) on the vehicle providing power?
• Have any fuses in the vehicle blown?

Step 3

Verify what combination of LED lights are on, and in what state (e.g., flashing or stable).
Icons are shown in the diagram below.

Confirm proper OBD LED status

Green LED (ODB/JBUS)	Status	Next step
OFF	Protocol Not Found	Contact FTS Support.
Fast Blinking	Connected Correctly	No further action needed.
Slow Blinking	Deep Sleep Mode	Contact FTS Support.

Confirm proper GPS LED status

Blue LED (GPS)	Status	Next step
OFF	GPS Power Off	Contact FTS Support.
Blinking	Searching for Connection	Contact FTS Support.
Solid	GPS connected	No further action needed.

Confirm proper Network LED status

RED LED (GSM Network)	Status	Next step
OFF	No Connection	Contact FTS Support.
Blinking	Searching for Signal	If the troubleshooting in Step 1 has been completed and the vehicle is in an area with good coverage, please contact FTS Support.
Solid	Network connected	No further action needed.