FleetCam Pro (2019) non-reporting troubleshooting

This guide is intended to help users troubleshoot a FleetCam Pro (2019 release) with connection issues between the FleetCam and Intellihub.  If these troubleshooting steps do not resolve the issue, please submit a ticket using the CREATE TICKET link at the bottom of the page.

NOTE: If you do not have the technical experience with telematics device installations necessary to complete these troubleshooting steps, do not interact with or modify the installation. Instead, please contact FTS Support. We can help with scheduling a technician visit to your vehicle through our nationwide installer network.

Step 1 (Vehicle location)

Verify that the vehicle is in area with good coverage.

• Is the vehicle in a building with a metal roof or sides?
• Is the vehicle in underground parking or a parking garage?
• Is the vehicle in a remote location where signal can be interrupted?

If the vehicle is in an area with good coverage and the device is not receiving power, please continue to STEP 2 to verify why it is not receiving power.

If the vehicle is in an area with good coverage and the device is receiving power, please continue to STEP 3 to check LEDs.

Step 2 (Power)

Verify why the device is not getting power:

• Is the vehicle powered on?
• Is the device connected correctly?
  • There are three instances where power can be disconnected:
    – OBD-II/JBUS/Hardwire cable connection to the vehicle.
    – Power box linked to the cable connection type (OBD-II/JBUS/Hardwire).
    – MDVR connection to the power box.
• Check for any damage to the wiring for the above connections.
  (If cables are damaged, contact support to set up a replacement).
• Is the diagnostic port (OBD-II/JBUS) on the vehicle providing power?
  (For hardwired installations: Are the constant and ignition wires providing power?)
• Have any fuses in the vehicle blown?

If the fuses are intact, the wiring is undamaged, and there’s still no power to the device, contact support with the troubleshooting steps taken thus far.

If the device has power, proceed to STEP 3 to check the LEDs.

Step 3 (LED light status)

Verify what combination of LED lights are on and in what state (e.g., flashing or stable).

Icons are shown in the diagram below.

Confirm proper Power LED status

Green LED (Power)	Status	Next step
Solid	Device receiving power	Normal status. Proceed to GPS LED status.
Off	No power to device	If troubleshooting in Step 2 did not resolve the issue and the vehicle is in an area with good coverage, please contact FTS Support.

Confirm proper GPS LED status – Satellite Icon

RED LED (GPS)	Status	Next step
Off	Normal status	Normal status. Proceed to Network LED status.
On	Searching for Connection	If troubleshooting in Step 1 did not resolve the issue and the vehicle is in an area with good coverage, please contact FTS Support.

Confirm proper Network LED status – Globe Icon

RED LED (Network)	Status	Next step
Off	Connected to network	Normal status. Proceed to Step 4.
On	Searching for Connection	If troubleshooting in Step 1 did not resolve the issue and the vehicle is in an area with good coverage, please contact FTS Support.

*Wi-Fi and Alarm LED statuses are not relevant for troubleshooting.

Step 4

Ensure that the SIM card is seated properly. The SIM card port can be accessed with the Torx Key 6 included in the FleetCam hardware kit.

If this does not resolve the issue, the FleetCam’s connection settings must be verified via the Titan application. Please contact support to obtain Titan credentials.